The customer service team at Thompson/Center is ready to help with your questions, concerns or suggestions. We strive to ensure the time you spend with us is indeed time well spent—when contacting us directly, please have the owner name, address, model and serial number of your firearm available.
Due to increased call volume, we are experiencing longer than normal wait times. Please be patient and utilize our customer service email whenever possible at firstname.lastname@example.org. We are working to remedy this situation as quickly as possible.
At Thompson/Center, we value our customers. So, we have been hard at work this summer installing a new system that will help us to deliver an enhanced level of customer service. When completed, our new system will help you more quickly access everything you need from Thompson/Center, whether it’s information on a new or existing product, or a conversation with one of our knowledgeable representatives. The delays experienced in our customer service department as a result of this process have been frustrating for all of us. For that we apologize, and we truly thank you for your continued support. We request your patience for just a bit longer. Soon we will be back up to speed with a new and improved capability that will further enhance the high quality customer service you have come to expect from Thompson/Center.